Location: Minneapolis, MN
Duration: Temp-to-Hire

Job Purpose

Design, develop and write technical materials for products, such as equipment manuals, product support materials, and operating & maintenance instructions in accordance with company engineering standards.  This documentation will be used in the sale, operation, training and repair of products.

Essential Duties

  • Initiate and produce clear, concise, and accurate technical documentation for new and existing products, according to set company standards
  • Partner with engineering, safety, and marketing teams to plan and deliver product documentation on-time and on-budget
  • Review and revise published materials to address product updates and evolving content requirements
  • Collaborate with project engineers to proactively address safety hazards and user confusion in operation and repair procedures
  • Manage the translation process for technical product information
  • Review and edit material prepared by subject matter experts, technical writers, and/or technical illustrators
  • Advocate for customers and end users during product and documentation development
  • Participate in professional development and training opportunities to build expertise in company products and tools
  • Create and update internal wiki articles, documentation standards, and best practices
  • Train, mentor, and guide technical writers, technical illustrators, contractors, and interns
  • Maintain and share knowledge of industry best practices and tools
  • Attend regular writer meetings
  • Initiate and lead technical publications process improvement committees

Basic Qualifications

  • BA/BS or MA/MS in technical writing and communication, instructional design, English, or a related field
  • Minimum six years of experience in creating technical documentation
  • Excellent written and verbal English skills
  • Strong prioritization and time management skills
  • Confident meeting tight deadlines while managing multiple projects
  • Demonstrated ability to work independently, contribute as a team member, and lead teams
  • Ability to identify and advocate for customer experience improvements and new product opportunities
  • Mastery of Adobe Framemaker (unstructured)
  • Significant experience with translation management practices and writing for translation
  • Willingness to travel to other offices periodically

Preferred Qualifications

  • Competency in creating content in DITA/XML using Syncro Soft Oxygen, PTC Arbortext, or similar authoring tools
  • Familiarity with managing content in a CCMS (component content management system)

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